Frequently Asked Questions
Everything you need to know about sourcing premium wholesale crystals for your business.
How do you ensure the authenticity of your crystals?
We work directly with ethical mining partners worldwide. Each batch undergoes rigorous quality control to ensure all stones are 100% natural, untreated, and accurately labeled by mineral type.
Is there a minimum order quantity (MOQ) for wholesale pricing?
To maintain our wholesale rates, we require a minimum opening order of $250. Reorder minimums are set at $100 to help small businesses manage their inventory effectively.
How are fragile items packaged for shipping?
We use industry-leading packing standards, including heavy-duty double-walled boxes, biodegradable peanuts, and individual bubble wrapping for every specimen to ensure zero breakage during transit.
Do you offer international shipping?
Yes, we ship our crystals globally. Shipping costs and delivery timelines are calculated at checkout based on the total weight of the shipment and the destination country.
What is your return policy for bulk orders?
Returns are accepted within 14 days of delivery if items are damaged or do not match the description. Due to the nature of wholesale pricing, we do not offer returns for 'change of mind' once the seal is broken.
Can I request specific sizes or shapes for my order?
Absolutely. While natural stones vary, you can add 'Order Notes' for specific preferences regarding size ranges or color gradients, and our warehouse team will do their best to hand-select your items.